FAQ

 

 

1. Do I need to have an account to order?

 

No, you can place an order as a guest. However, creating an account offers these benefits:

 

• Faster checkout process

• Ability to track your order status and view order history

• Receive early access to promotions and product launches

 

 

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2. What payment methods do you accept?

 

We accept all major credit cards (Visa, Mastercard, Discover, AMEX) and PayPal.

 

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3. How secure is my online order?

 

All payment information is SSL-encrypted and processed through trusted gateways. We do not store your credit card details on our servers.

 

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4. Are there any exchange rates?

 

All transactions are processed in US Dollars. If your card uses a different currency, your bank will automatically convert the amount using its current exchange rate.

 

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5. How do I set my shipping address?

 

Please enter your complete shipping address using only English letters and standard punctuation. Avoid special characters or accents (e.g. å, é, ñ).

 

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6. Can I change my shipping address after placing an order?

 

If your order hasn’t shipped yet, we may be able to update your address. Once your order is processed or shipped, changes are no longer possible.

 

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7. How long does shipping take & how can I track my package?

 

Delivery time depends on your selected shipping method and location. Once shipped, we will email you a tracking number and tracking link.

 

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8. What should I do if an item is missing from my order?

 

Please contact us at service@zoooneeu.com with your order number and the item details. We’ll resolve it promptly.

 

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Still have questions?

 

We’re here for you 24/7.

Email: service@zoooneeu.com

Website: https://zoooneeu.com