Return & Refund Policy
Standard Return Policy
If you are not satisfied with your purchase, you may return your items within 30 days of receipt. Returned items will be refunded to the original payment method. Please note that shipping charges are non-refundable.
Return policies may vary during promotional periods. Please check the terms of the specific promotion before placing your order.
Items purchased from other retailers are not eligible for return through us. Please contact the original retailer directly.
Return Process (Excluding Black Friday & Other Promotions)
Please contact us at service@zoooneeu.com to request a return. Include your order number and the item(s) you would like to return. We will respond within 24 hours and provide return instructions.
Damaged Items
If your order arrives damaged, please send a photo of the damaged item and your order number to service@zoooneeu.com with the subject line “DAMAGED”. This must be submitted within 14 days of receiving your order.
Missing Items
If an item is missing from your order, contact us at service@zoooneeu.com with the subject “MISSING ITEM” and include your order number.
Contact Information
This website is owned and operated by:
Legal Name: CLOUDLATHER LLC
Address: 18121 E Hampden Ave, Unit C #1431, Aurora, CO 80013, USA